Protect your money and yourself against fraud.

Fraud Prevention

At Arlington Community Federal Credit Union, your safety and well-being come first. We monitor for fraudulent and suspicious activity on all accounts, but we want to ensure you understand fraud prevention so you can protect yourself. That’s why we recommend you never provide any personal, private information via phone or email and we keep you updated on current fraud schemes.

How You Can Fight Fraud

The most important thing you can do to protect yourself is to place a freeze on your credit reports. This will make it much more difficult for fraudsters to open loans and bank accounts in your name.

You can place the freeze for FREE at these links:

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How ACFCU Fights Fraud

  • We will NEVER solicit personal information from you for non verification purposes, including your full social security number or PIN.
  • ACFCU has an enhanced fraud prevention system with automated call, text, and email options for you to receive notifications and check on suspicious activity and transactions.
  • You can immediately text the provided command word, interact with the automated phone system, or speak with a live agent.
  • We ask you to keep your contact information up-to-date so we can easily reach and alert you.
  • If at any time you’re suspicious of a communication from ACFCU, call 703-526-0200 to verify the validity—we’re with you and your well-being is our number one priority.

Ensure Your Account Is Protected

Verify your account information today.

Protect your account by making sure your contact info, especially your cell phone number, is up to date. Having current contact info allows us to notify you in case of potential fraud situations.

Follow these easy steps to update and verify your personal information in the mobile app or online banking today.

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What to Watch For

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Other Common Scams

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Tips To Strengthen Your Digital Presence

Protect yourself from fraud: Contact ACFCU directly if you have any questions or concerns via Secure Messaging in mobile or online banking, an email to acfcu@eraglobe.com1 (email is not secure, so don’t include any private info) or by calling: 703.526.0200 x4.

The Fine Print

While we do monitor fraudulent or suspicious activity and may proactively contact you about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Contact us: 703.526.0200 x4 if you have provided confidential information. Message and data rates may apply.

1Please do not submit your account number or social security number via email or contact form. Information sent is at risk of loss of confidentiality if the information is transmitted over the internet.

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